Call early. A technologist would far rather talk you through a false alarm than be called after a session has been abandoned.
What to know
- Call immediately for: blood leak alarms, repeated air alarms, machine shutdown mid-session, or any smell of burning.
- Have ready: machine model and serial number, the exact alarm text, and what point of the session you are at.
- Do not attempt internal repairs. External connections and consumables only.
- Trivita technical support is staffed 24 hours a day on 055 242 1070.
Talk to your care team
This topic is part of Machine Operation & Maintenance, one of ten modules in the Trivita Learning Hub. If anything here contradicts what your own nephrologist or dialysis nurse has told you, follow your care team — they know your prescription, your access and your history.
Trivita's dialysis nurses answer our care line 24 hours a day on 055 242 1070, including for people who are not yet our patients.
Education, not medical advice. This page explains home hemodialysis in general terms for patients and care partners in the UAE. It is reviewed by Trivita's Medical Director but cannot account for your individual circumstances. Never change a prescription, medication or technique based on this page alone.