Raising a concern is how services improve, and doing so must never affect the care you receive.
What to know
- Raise it first with your care coordinator or the Head of Patient Experience — most issues resolve there.
- Put the concern in writing with dates, names and what outcome you are seeking.
- Trivita acknowledges written complaints and responds within a defined timeframe.
- If unresolved, you may escalate to the relevant UAE health authority for the Emirate in which you receive care.
Talk to your care team
This topic is part of Patient Rights, Advocacy & Resources, one of ten modules in the Trivita Learning Hub. If anything here contradicts what your own nephrologist or dialysis nurse has told you, follow your care team — they know your prescription, your access and your history.
Trivita's dialysis nurses answer our care line 24 hours a day on 055 242 1070, including for people who are not yet our patients.
Education, not medical advice. This page explains home hemodialysis in general terms for patients and care partners in the UAE. It is reviewed by Trivita's Medical Director but cannot account for your individual circumstances. Never change a prescription, medication or technique based on this page alone.